We want you to enjoy your Popping Balloons arrangement to its fullest! To help keep your gift looking its best (and to ensure safety), please read through the following care guidelines and terms.

• Balloon arrangements generally look their best for 1–2 days. 
• For the best presentation, we recommend collecting or arranging delivery on the day you intend to gift your balloon. 
• If you plan to gift the following day, please let us know when ordering so we can prepare your balloon accordingly. 
• Keep your balloon upright and away from sharp objects, direct sunlight, heat and strong airflow or air-conditioning. 
• Always lift and carry the arrangement by the box or base, not by the balloon. 
• Once your balloon has been collected or delivered and handed over to you, proper care becomes the customer’s responsibility. If you experience any issues, please contact Popping Balloons and we’ll do our best to assist.

• Balloon arrangements may contain small parts, ribbons, decorative items or other components that could present a choking hazard. Keep away from children under 3 years of age and pets. 
• Children should always be supervised by an adult when popping or opening a balloon arrangement. 
• Keep broken balloon pieces and small decorative items away from children and pets and dispose of them promptly after popping. 
• Do not place balloon pieces, ribbons or decorative items in the mouth.

• Food and confectionery items may contain allergens. Please check the original manufacturer’s packaging and allergen information before consuming. 
• If the recipient has a known food allergy or intolerance, please advise Popping Balloons before ordering so we can discuss suitable options. 
• Some balloons may contain natural rubber latex, which can cause allergic reactions in people with a latex allergy. Please advise us before ordering if this is a concern.  
• Popping Balloons does not remove or replace manufacturer ingredient or allergen labelling on food products.
   

If your arrangement includes personalised clothing or accessories:

• Always follow the manufacturer’s original care instructions on the garment. 
• Where suitable, wash personalised garments inside out on a gentle cycle. 
• Do not iron directly over personalised lettering or designs. 
• Take extra care with personalised or decorative areas when washing and drying. 
• Please check all names, spelling, dates and wording carefully when ordering. Popping Balloons will reproduce personalisation using the information supplied by the customer. If a correction is requested after production has begun, an additional remake fee may apply. 

Due to supplier availability, some gift, decorative or packaging items may occasionally need to be substituted.

Where necessary, Popping Balloons may substitute an item with a similar product of comparable quality and value, while maintaining the overall style and presentation of the arrangement.

Minor substitutions that do not significantly change the overall design may be made without prior approval. If a requested colour, gift or feature is unavailable and the alternative would noticeably change the arrangement, we will contact you before proceeding.

Any dietary or allergen requirements advised to us will be taken into consideration when selecting substitute food or confectionery items.

 All Popping Balloons arrangements are individually handmade. As a result, slight variations in balloon placement, colours, ribbons, decorations and presentation may occur. These small handmade variations are part of the individual nature of each arrangement and do not necessarily indicate a product defect. Nothing in this section limits your rights under Australian Consumer Law. 

As our balloon gifts are custom-made and often personalised specifically for each customer, we do not offer refunds for change of mind once production has commenced or personalised/specially purchased items have been ordered.

If you need to cancel or make changes to your order, please contact Popping Balloons as soon as possible. Where production has not yet commenced and no personalised or specially purchased items have been ordered, we will do our best to accommodate your request.

Any approved cancellation may be subject to costs already incurred in preparing or purchasing items specifically for your order.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product or service has a major problem or does not meet the consumer guarantees that apply under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.
 

If pickup or delivery cannot safely proceed due to severe weather, flooding, fires, road closures, emergency warnings or other circumstances outside our reasonable control, we may need to delay or reschedule your order.

We will contact you as soon as practical to arrange the next available safe delivery or collection time, or discuss another suitable option if the delay affects your intended celebration.

Nothing in this section limits your rights under Australian Consumer Law.

• Delivery is available throughout North Brisbane and selected areas of Moreton Bay. Availability and delivery fees are based on the delivery suburb and distance from Kallangur. 
• Deliveries are arranged for an agreed date. While we will always aim to deliver within the arranged timeframe, exact arrival times cannot be guaranteed due to traffic, weather or other circumstances outside our reasonable control. If a significant delay occurs, we will contact you as soon as practical. 
• Please ensure someone is available to receive the balloon arrangement at the delivery address unless another arrangement has been agreed with Popping Balloons. 
• If nobody is available and the arrangement cannot be safely left, it may need to be returned. A redelivery fee may apply, and redelivery will be arranged for the next suitable available time. 
• Customers are responsible for providing a complete and accurate delivery address, recipient name and contact number. Additional delivery charges may apply if incorrect or incomplete information requires another delivery attempt. 
• If a balloon arrangement is damaged because another delivery attempt or remake is required due to incorrect customer-supplied information or nobody being available to receive it, additional remake costs may apply. 
• Please ensure there is safe and clear access to the delivery location and that pets are appropriately secured during delivery.

• Pickup is available from Kallangur by appointment. We will confirm your agreed collection time once your order is ready. 
• Please arrive at your arranged collection time. If you are running late or need to reschedule, contact Popping Balloons as soon as possible. Alternative collection times are subject to availability. 
• If an agreed pickup is missed, please contact us to arrange another suitable collection time. 
• As balloon gifts are custom-made and often personalised, change-of-mind refunds may not be available once production has commenced or personalised or specially purchased items have been ordered. 
• Nothing in this section limits your rights under Australian Consumer Law.

By placing an order with Popping Balloons, you confirm that you have read and agree to these Care, Safety & Terms and understand the care and safety instructions provided with your balloon arrangement.

Once an arrangement has been collected or delivered and handed over, customers are responsible for appropriate handling, storage and supervision. To the extent permitted by law, Popping Balloons is not responsible for damage resulting from misuse, improper handling, failure to follow the care instructions, or environmental conditions after the arrangement has been handed over.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including your rights under Australian Consumer Law.