Popping Balloons FAQ

Notice for Orders
We recommend placing orders at least 48 hours in advance to allow time for preparation and personalisation. Short-notice orders may be possible depending on availability. 

Including Your Own Gifts
Yes. Customers are welcome to provide selected items to be included in their balloon gift. All items must be approved by Popping Balloons before use to ensure they are suitable in size, weight and safety for the chosen design. Please arrange delivery of your items in advance so we have enough time to prepare your balloon.   

 Corporate & Bulk Orders
Orders of 10 or more balloon arrangements may be eligible for bulk pricing. Please contact us directly to discuss your requirements, quantities, timing and delivery. 

Custom Orders
Personalisation such as names, messages and colour choices is available on selected balloon gifts. Fully custom or bespoke designs may also be available depending on the request. Please contact us to discuss your ideas and we’ll let you know what we can create. 

Making Changes
Changes may be possible before production begins, subject to availability. Please contact us as soon as possible if you need to amend your order.

Changing the Date
Date changes may be possible when requested at least 48 hours in advance and are subject to availability. We cannot guarantee an alternative date once production or preparation has commenced. 

Cancellations & Refunds
If you need to cancel your order, please contact Popping Balloons as soon as possible. Where production has not commenced and no personalised or specially purchased items have been ordered, we will do our best to accommodate your request. Once production has commenced or personalised or specially purchased items have been ordered, change-of-mind cancellations or refunds may not be available. Your rights under Australian Consumer Law are not affected. 

 Same-Day or Next-Day Orders
Same-day and next-day orders are not guaranteed. If you have an urgent request, please contact us and we’ll let you know whether we’re able to accommodate it. 

Balloon Lifespan
Balloons generally look their best for 1–2 days. For the best presentation, we recommend collecting or arranging delivery on the day of gifting. If you’re gifting the following day, please let us know so we can prepare your balloon accordingly.

Balloon Size
Finished balloon gifts are approximately 45–50 cm high, although size may vary slightly depending on the design and contents.

Handling & Care

• Gift as soon as possible after collection or delivery. 
• Keep away from sharp objects. 
• Always lift the balloon by the box or base. 
• Keep upright and away from direct sunlight and heat. 
• Keep away from direct air-conditioning or strong airflow. 

 Once your balloon has been collected or delivered and handed over to you, proper care becomes the customer’s responsibility. We understand accidents can happen, so please contact us if you experience any issues and we’ll always do our best to help.

• Do you offer pickup?
  Yes. Pickup is available from Kallangur by arrangement. Please contact us to organise collection details. 
• What time can I pick up?
  Pickup is by appointment. We’ll confirm a suitable collection time with you once your order is ready. 
• Where do you deliver?
  We deliver throughout North Brisbane and selected areas of Moreton Bay. Because balloons are delicate and perishable, we’re unable to ship interstate or internationally. 
• How much does delivery cost?
  Delivery fees are based on your suburb and distance from Kallangur. A flat $15 delivery fee applies within 20 km of postcode 4503. Please contact us for delivery pricing outside this area. 
• How long does delivery take?
  Your order will be delivered on the agreed delivery date. If circumstances beyond our control cause a delay, we’ll make every effort to keep you informed and deliver your balloon as soon as possible.

 If your question hasn’t been answered above, feel free to reach out at ann@poppingballoons.com.au.