Effective Date: 16 August 2026

Popping Balloons respects your privacy and is committed to handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry or place an order.

When you interact with Popping Balloons, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing or delivery details
• Information relating to your order or enquiry
• Personalisation details, such as names, messages, colours or occasion information
• Photographs or other information you voluntarily provide for a customised order
• Payment and transaction information
• Communications you have with us
• Website usage information, including information collected through cookies or analytics tools

We only collect information that is reasonably required to provide our products and services or operate our business.

We may use your personal information to:

• Process and fulfil your orders
• Personalise balloon gifts and other products
• Arrange collection or delivery
• Communicate with you regarding an enquiry or order
• Process payments and refunds
• Provide customer service
• Maintain business and transaction records
• Improve our products, services and website
• Protect our website and business from fraud or misuse
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have agreed to receive them

You may unsubscribe from marketing communications at any time.

Payments may be processed through secure third-party payment providers.

Popping Balloons does not intentionally store complete credit or debit card details. Payment providers may collect and process information in accordance with their own privacy policies and security procedures.

We may share limited personal information with trusted third-party service providers where necessary to operate our business or provide your order.

These may include providers involved in:

• Website hosting and online store services
• Payment processing
• Email and business communications
• Delivery or courier services
• Website analytics
• Marketing and social media services
• Professional, accounting or legal services

We only provide information that is reasonably necessary for those services.

We do not sell or rent our customer information to third parties.

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the customer experience.

Some third-party services, such as website analytics or social media tools, may also use cookies or similar technologies.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

If you provide photographs, personal messages or other information for use in a customised balloon gift, we will use this information for the purpose of creating and fulfilling your order.

Customer-supplied photographs or personal information will not be intentionally used for advertising or social media without permission.

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, responding to enquiries, maintaining business records and meeting applicable legal or accounting requirements.

Information that is no longer required will be deleted, destroyed or de-identified where appropriate.

You may contact us if you would like to:

• Request access to personal information we hold about you
• Correct or update your personal information
• Ask a question about how your information is handled

We may need to verify your identity before providing access to personal information.

If you have a question, concern or complaint about the way Popping Balloons has handled your personal information, please contact us.

We will take reasonable steps to review and respond to your concern.

Our website may contain links to third-party websites, services or social media platforms.

Popping Balloons is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

The latest version will be published on our website with the updated effective date.

Popping Balloons
Kallangur, Queensland, Australia
Website: poppingballoons.com.au

For privacy enquiries, please contact us through the Contact page on our website.

Thoughtfully stuffed, joyfully popped.